Privacy Policy

Information We Collect

People have different concerns about their privacy so we aim to be clear on the information we collect and why. The information we collect is the information you give us. For example most of you sign up for a customer account or want to contact us for various reasons. When you do, we’ll ask for personal information, like your name, email address, telephone number. If you want to take full advantage of the features we have such as discounts, bulk ordering or newsletters then these are details we will store. 

Credit card information is completely secure and encrypted and never stored in our browsers or customer information. From time to time customers prefer to give us their credit card details over telephone or email. If you give us your credit card details over the phone we will ask you if you would like us to store it for future use and will not store it otherwise. 

We also store information we get from your use of our services. We collect information about the services that you use and how you use them, like when you shop with us and what products you’re mostly interested in this information is collected from cookies and similar technologies when you visit us. Our website uses this data to offer you a seamless service when you shop with us so that we can provide you with the best shopping experience and to improve our services to you now and the future. We never share your personal information with anybody else.

Our website always asks your consent to cookie use. 

Trust & Service

When you shop with Supernatural you trust us with your information. We collect information to provide better services to all our customers from basic stuff like which country you live in for shipping, to more complex things like which products and services on our site you find most useful. Our privacy policy is to help you understand that the only data we collect is the information that you are happy to supply to us to either create a customer account or to shop from us as a guest. We never supply this information to other services or third parties.